Orand, B., & Villarreal, J. (2013). Foundations of IT service management with ITIL 2011. Lexington, KY: ITILYaBrady.
Chicago Style CitationOrand, Brady, and Julie Villarreal. Foundations of IT Service Management With ITIL 2011. Lexington, KY: ITILYaBrady, 2013.
MLA CitationOrand, Brady, and Julie Villarreal. Foundations of IT Service Management With ITIL 2011. Lexington, KY: ITILYaBrady, 2013.
Warning: These citations may not always be 100% accurate.