00992cam a2200301 7i4500 0000051377 20200921090000.0 130614s2011 9780538452601 (pbk.) 0538452609 (pbk.) TSAM 658.562 EVA 2011 HD62.15 EVA 2011 Evans, James R. author The Management and control of quality James R. Evans and William M. Lindsay. 8th edition. Mason, OH: Thomson/South-Western, 2011. xxiii, 743 pages: illustrations; 24 cm. text rdacontent unmediated rdamedia volume rdacarrier This book includes online access, please refer to IRS counter for the password Includes bibliographical references and index Total quality management Quality control Quality assurance Lindsay, William M. www.cengage.com