00866cam a2200253 7i4500 0000051015 20200901090000.0 130222s2010 eng 9780470545157 TSAM HF5549.5.P37 PAR 2010 Parmenter, David author Key performance indicators : developing, implementing, and using winning KPIs David Parmenter. Second edition. Hoboken, N.J.: John Wiley & Sons, 2010. xix, 299 pages: illustrations; 24 cm. text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index Performance technology Organizational effectiveness Performance standards http://www.wiley.com