00804pamaa2200229 4500 0000050898 20121213090000.0 121213s2002 eng 0071379444 (pbk.) HM1106 BRI 2002 Brinkman Dealing with people you can?t stand : how to bring out the best in people at their worst Rick Brinkman, Rick Kirschner. Rev. and updated ed. New York: McGraw-Hill, 2002. xix, 226 p.: ill.; 23 cm. Library Includes bibliographical references and index Interpersonal communication. Psychology, Industrial. Interpersonal relations. Kirschner, Rick. http://www.books.mcgraw-hill.com