00847pamaa2200277 4500 0000050566 20160623090000.0 120903s2013 eng 9780538480550 / 0538480556 (pbk.) 658.4 PLU 2013 HD31 PLU 2013 Plunkett Management : an approach to customer expectations Gemmy S. Allen, Warren R. Plunkett, Raymond F. Attner. 10th ed. Mason, Ohio: Thomson/Southwestern, 2013. xxiii, 717p.: ill.; 27 cm. BBDUH CBS BATUH BACCI MBADI Includes bibliographical references and index Management Attner, Raymond F. Allen, Gemmy S http://www.thomsonedu.com