|
|
|
|
| LEADER |
00720pamaa2200217 4500 |
| 001 |
0000049097 |
| 005 |
20140113090000.0 |
| 008 |
110602 eng |
| 020 |
0 |
0 |
|a 9780071289276 / 0071289275 (pbk.)
|
| 082 |
|
|
|a 658 FIT
|
| 090 |
0 |
0 |
|a HD9980
|b FIT 2011
|
| 100 |
1 |
0 |
|a Fitzsimmons
|
| 245 |
1 |
0 |
|a Service management :
|b operations, strategy, information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
|
| 250 |
0 |
0 |
|a 7th ed.
|
| 260 |
0 |
0 |
|a Boston:
|b McGraw-Hill,
|c 2011.
|
| 300 |
|
|
|a xviii, 541:
|b ill.;
|c 25cm.
|
| 501 |
0 |
0 |
|a MBTCI
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Service industries --
|x Management
|
| 700 |
1 |
1 |
|a Fitzsimmons,
|h Mona J.
|
| 901 |
|
|
|u www.mhhe.com
|
