Service management : operations, strategy, information technology
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston:
McGraw-Hill,
2011.
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| Edition: | 7th ed. |
| Subjects: |
| Physical Description: | xviii, 541: ill.; 25cm. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780071289276 / 0071289275 (pbk.) |