Fitzsimmons, & Fitzsimmons. (2011). Service management: Operations, strategy, information technology (7th ed.). Boston: McGraw-Hill.
Chicago Style CitationFitzsimmons, and Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. Boston: McGraw-Hill, 2011.
MLA CitationFitzsimmons, and Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. Boston: McGraw-Hill, 2011.
Warning: These citations may not always be 100% accurate.