Effective IT service management : to ITIL and beyond!
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Berlin ; New York:
Springer,
2007.
|
| Subjects: |
| LEADER | 00607pamaa2200193 4500 | ||
|---|---|---|---|
| 001 | 0000048877 | ||
| 005 | 20110322090000.0 | ||
| 008 | 110322 eng | ||
| 020 | 0 | 0 | |a 9783540731979 (hbk.) |
| 090 | 0 | 0 | |a HD30.2 |b ADD 2007 |
| 100 | 1 | 0 | |a Addy |
| 245 | 1 | 0 | |a Effective IT service management : |b to ITIL and beyond! |c Rob Addy. |
| 260 | 0 | 0 | |a Berlin ; New York: |b Springer, |c 2007. |
| 300 | |a xl, 342 p.: |b ill.; |c 24 cm. | ||
| 500 | 0 | 0 | |a Includes index |
| 501 | 0 | 0 | |a MBTCI |
| 650 | 0 | 0 | |a Information resources management |
| 650 | 0 | 0 | |a Information technology -- |x Management |
| 901 | |u www.effectiveitsm.com | ||