APA Citation

Addy. (2007). Effective IT service management: To ITIL and beyond! Berlin ; New York: Springer.

Chicago Style Citation

Addy. Effective IT Service Management: To ITIL and Beyond! Berlin ; New York: Springer, 2007.

MLA Citation

Addy. Effective IT Service Management: To ITIL and Beyond! Berlin ; New York: Springer, 2007.

Warning: These citations may not always be 100% accurate.