Addy. (2007). Effective IT service management: To ITIL and beyond! Berlin ; New York: Springer.
Chicago Style CitationAddy. Effective IT Service Management: To ITIL and Beyond! Berlin ; New York: Springer, 2007.
MLA CitationAddy. Effective IT Service Management: To ITIL and Beyond! Berlin ; New York: Springer, 2007.
Warning: These citations may not always be 100% accurate.