Customer relationship management : concepts and technologies
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Amsterdam ; Boston:
Butterworth-Heinemann,
2009.
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| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: | xix, 500 p.: ill.; 24 cm. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781856175227 (pbk.) |