Quality and performance excellence : management, organization, and strategy
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| Format: | Book |
| Language: | English |
| Published: |
Mason, OH:
South-Western Cengage Learning,
2011.
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| Edition: | 6th ed. |
| Subjects: |
| Physical Description: | xvi, 460 p.: ill.; 24 cm. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780324827064 (pbk.) |