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| LEADER |
00698pamaa2200217 4500 |
| 001 |
0000048007 |
| 005 |
20100923090000.0 |
| 008 |
100923 eng |
| 020 |
0 |
0 |
|a 0965711439 (pbk.)
|
| 090 |
0 |
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|a HF5415.5
|b ZEI 2004
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| 100 |
1 |
0 |
|a Zeithaml
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| 245 |
1 |
0 |
|a Service quality
|c Valarie A. Zeithaml, A. Parasuraman.
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| 260 |
0 |
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|a Cambridge, Mass.:
|b Marketing Science Institute,
|c 2004.
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| 300 |
|
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|a xvii, 86 p.:
|b ill.;
|c 23 cm.
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| 440 |
0 |
0 |
|a Relevant knowledge series
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| 504 |
0 |
0 |
|a Includes bibliographical references
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| 650 |
0 |
0 |
|a Customer services --
|x Quality control
|
| 650 |
0 |
0 |
|a Customer services --
|x Evaluation
|
| 700 |
1 |
1 |
|a Parasuraman,
|h A.
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| 901 |
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|u www.msi.org
|
