Service quality
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass.:
Marketing Science Institute,
2004.
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| Series: | Relevant knowledge series
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| Subjects: |
| Physical Description: | xvii, 86 p.: ill.; 23 cm. |
|---|---|
| Bibliography: | Includes bibliographical references |
| ISBN: | 0965711439 (pbk.) |