Delivering quality service : balancing customer perceptions and expectations
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
New York : Free Press ; London:
Collier Macmillan,
1990.
|
| Subjects: |
TSAM LIBRARY
| Call Number: |
HF5415 5 ZEI 1990 |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 0000060768 | Open Shelf | Monographs | AVAILABLE |