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| LEADER |
00776pamaa2200205 4500 |
| 001 |
0000047718 |
| 005 |
20100818090000.0 |
| 008 |
100818 eng |
| 020 |
0 |
0 |
|a 9781439167281 (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b ZEI 1990
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| 100 |
1 |
0 |
|a Zeithaml
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| 245 |
1 |
0 |
|a Delivering quality service :
|b balancing customer perceptions and expectations
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
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| 260 |
0 |
0 |
|a New York : Free Press ; London:
|b Collier Macmillan,
|c 1990.
|
| 300 |
|
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|a xii, 226 p.:
|b ill.;
|c 25 cm.
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p. 207-218)
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| 650 |
0 |
0 |
|a Service industries --
|x Quality control --
|x Mathematical models
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| 650 |
0 |
0 |
|a Customer services
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| 700 |
1 |
1 |
|a Parasuraman,
|h A.
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| 700 |
1 |
1 |
|a Berry,
|h Leonard L.
|
