Description: Delivering quality service :

Main Author:	Zeithaml
Other Authors:	Parasuraman,, Berry,
Format:	Book
Language:	English
Published:	New York : Free Press ; London: Collier Macmillan, 1990.
Subjects:	Service industries -- > Quality control -- > Mathematical models Customer services

Physical Description:	xii, 226 p.: ill.; 25 cm.
Bibliography:	Includes bibliographical references (p. 207-218)
ISBN:	9781439167281 (pbk.)