00606pamaa2200193 4500 0000047500 20140113090000.0 100722 eng 0596008430 (pbk.) HD30.2 HAR 2005 Havey Essential business process modeling Michael Havey. Sebastopol, CA: O'Reilly, 2005. xv, 332 p.: ill.; 23 cm. "Theory in practice."--Cover MBTCI Includes bibliographical references and index Management information systems http://www.oreilly.com