00869pamaa2200241 4500 0000047430 20140428090000.0 100705 eng 9780071597326 (pbk.) HF5548.8 BEN 2008 Benjamin Perfect phrases for dealing with difficult situations at work : hundreds of ready-to-use phrases for coming out on top even in the toughest office conditions Susan F. Benjamin. New York: McGraw-Hill, 2008. vii, 212 p.; 21 cm. The perfect phrases series FOBCAL Perfect phrases for -- managers Interpersonal communication Organizational behavior Interpersonal relations Business communication Psychology, Industrial www.mhhe.com