Communication skills for Pharmacists : building relationships, improving patient care
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| Format: | Book |
| Published: |
Washington:
American Pharmaceutical Association,
2009.
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| Edition: | 3rd ed. |
| Subjects: |
Table of Contents:
- Caring, covenants, codes, and commitment
- Developing the relationship
- Choosing to see patients as people
- Listening and empathic responding
- Patient counseling
- Managing the angry patient
- Assertiveness
- Conflict management
- Helping patients with change
- Interacting with physicians
- Supportive communication
- Choosing an appropriate response
- Persuasive communication
- Immediacy: how word choice and nonverbal cues
- Affect the relationship
- Cultural competence
- Communicating on sensitive topics
- Kimberly braxton lloyd and bruce a. berger
- Communicating with patients who have literacy limitations