01333pamaa2200217 4500 0000047271 20100611090000.0 9781582121321 (pbk) RS56 BER 2009 Berger Communication skills for Pharmacists : building relationships, improving patient care Bruce A. Berger. 3rd ed. Washington: American Pharmaceutical Association, 2009. xi, 254p.; 23 cm. Includes bibliographical references and index Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues -- Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Kimberly braxton lloyd and bruce a. berger -- Communicating with patients who have literacy limitations Communication in pharmacy Pharmacist and patient Professional-Patient Relations http://www.pharmacist.com