Communication skills for Pharmacists : building relationships, improving patient care - Berger (Washington: American Pharmaceutical Association, 2009)
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues -- Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Kimberly braxton lloyd and bruce a. berger -- Communicating with patients who have literacy limitations
Includes bibliographical references and index
Keywords: Communication in pharmacy; Pharmacist and patient; Professional-Patient Relations