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| LEADER |
01333pamaa2200217 4500 |
| 001 |
0000047271 |
| 005 |
20100611090000.0 |
| 020 |
0 |
0 |
|a 9781582121321 (pbk)
|
| 090 |
0 |
0 |
|a RS56
|b BER 2009
|
| 100 |
1 |
0 |
|a Berger
|
| 245 |
1 |
0 |
|a Communication skills for Pharmacists :
|b building relationships, improving patient care
|c Bruce A. Berger.
|
| 250 |
0 |
0 |
|a 3rd ed.
|
| 260 |
0 |
0 |
|a Washington:
|b American Pharmaceutical Association,
|c 2009.
|
| 300 |
|
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|a xi, 254p.;
|c 23 cm.
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 505 |
0 |
0 |
|a Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues -- Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Kimberly braxton lloyd and bruce a. berger -- Communicating with patients who have literacy limitations
|
| 650 |
0 |
0 |
|a Communication in pharmacy
|
| 650 |
0 |
0 |
|a Pharmacist and patient
|
| 650 |
0 |
0 |
|a Professional-Patient Relations
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| 901 |
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|u http://www.pharmacist.com
|
