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| LEADER |
00676pamaa2200193 4500 |
| 001 |
0000047224 |
| 005 |
20140428090000.0 |
| 008 |
100609 eng |
| 020 |
0 |
0 |
|a 007144453X (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b BAC 2005
|
| 100 |
1 |
0 |
|a Bacal
|
| 245 |
1 |
0 |
|a Perfect phrases for customer service :
|b hundreds of tools, techniques, and scripts for handling any situation
|c Robert Bacal.
|
| 260 |
0 |
0 |
|a New York:
|b McGraw-Hill,
|c 2005.
|
| 300 |
|
|
|a xv, 222 p.;
|c 21 cm.
|
| 501 |
0 |
0 |
|a FOBCAL
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Customer services --
|x Terminology
|
| 901 |
|
|
|u http://www.books.mcgraw-hill.com
|
