Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York:
McGraw-Hill,
2005.
|
| Subjects: |
| Physical Description: | xv, 222 p.; 21 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 007144453X (pbk.) |