Perfect phrases for business letters : hundreds of ready-to-use phrases for writing effective business letters, memos, e-mail, and more - O'Quinn (New York: McGraw-Hill, 2006)
FOBCAL
Includes bibliographical references (p. 15)
Keywords: Commercial correspondence -- -- Terminology; Business writing -- -- Terminology; Letter writing -- -- Terminology; Memorandums -- -- Terminology; Electronic mail messages -- -- Terminology; Commercial correspondence -- -- Handbooks, manuals, etc