01467pamaa2200253 4500 0000047194 20100609090000.0 100609 eng 9780071263375 (pbk.) 158.7 DEJ 2009 HD58.7 DEJ 2009 De Janasz Interpersonal skills in organizations Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. 3rd ed. Boston: McGraw-Hill, 2009. xxii, 441: ill.; 28cm. Includes bibliographical references and index Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups -- Managing conflict -- Achieving business results through effective meetings -- Facilitating team success -- Making decisions and solving problems creatively -- Power and politicking -- Networking and mentoring -- Coaching and providing feedback for improved performance -- Leading and empowering self and others -- Project management Organizational behavior Interpersonal relations Psychology -- Industrial DOWD, Karen O Schneider, Beth Z www.mhhe.com