Description: Business process management :

Main Author:	Jeston
Other Authors:	Nelis,
Format:	Book
Language:	English
Published:	Burlington, MA: Butterworth-Heinemann, 2008.
Edition:	2nd ed.
Subjects:	Reengineering (Management) Benchmarking (Management)

Physical Description:	xxvii, 469p: ill.; 24 cm.
ISBN:	9780750686563 (pbk.)