Service management : operations, strategy, and information technology - Fitzsimmons; Fitzsimmons (Boston: McGraw-Hill, 2008)
Includes 1 CD-ROM titled "Student resource CD-ROM to accompany service management: Operations, strategy and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons"
MBTCI
Includes bibliographical references and index
Keywords: Service industries -- -- Management