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| LEADER |
00901pamaa2200229 4500 |
| 001 |
0000046875 |
| 005 |
20140113090000.0 |
| 008 |
100323 eng |
| 020 |
0 |
0 |
|a 9780071263467 (pbk.)
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| 082 |
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|a 658 FIT
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| 090 |
0 |
0 |
|a HD9980
|b FIT 2008
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| 100 |
1 |
0 |
|a Fitzsimmons
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| 245 |
1 |
0 |
|a Service management :
|b operations, strategy, and information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
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| 250 |
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|a 6th ed.
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| 260 |
0 |
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|a Boston:
|b McGraw-Hill,
|c 2008.
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| 300 |
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|a xvii, 537:
|b ill.;
|c 25cm.
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| 500 |
0 |
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|a Includes 1 CD-ROM titled "Student resource CD-ROM to accompany service management: Operations, strategy and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons"
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| 501 |
0 |
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|a MBTCI
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| 504 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
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|a Service industries --
|x Management
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| 700 |
1 |
1 |
|a Fitzsimmons,
|h Mona J.
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| 901 |
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|u www.mhhe.com
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