Service management : operations, strategy, and information technology
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston:
McGraw-Hill,
2008.
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| Edition: | 6th ed. |
| Subjects: |
| Item Description: | Includes 1 CD-ROM titled "Student resource CD-ROM to accompany service management: Operations, strategy and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons" |
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| Physical Description: | xvii, 537: ill.; 25cm. |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780071263467 (pbk.) |