APA Citation

Fitzsimmons, & Fitzsimmons. (2008). Service management: Operations, strategy, and information technology (6th ed.). Boston: McGraw-Hill.

Chicago Style Citation

Fitzsimmons, and Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 6th ed. Boston: McGraw-Hill, 2008.

MLA Citation

Fitzsimmons, and Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 6th ed. Boston: McGraw-Hill, 2008.

Warning: These citations may not always be 100% accurate.