Quality management : creating and sustaining organizational effectiveness
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J:
Pearson Prentice Hall,
2009.
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| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: | xiv, 574 p.: ill.; 25 cm. |
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| Bibliography: | Includes bibliographical references (p. 555-564) and index |
| ISBN: | 9780136087427 (pbk.) |