Summers. (2009). Quality management: Creating and sustaining organizational effectiveness (2nd ed.). Upper Saddle River, N.J: Pearson Prentice Hall.
Chicago Style CitationSummers. Quality Management: Creating and Sustaining Organizational Effectiveness. 2nd ed. Upper Saddle River, N.J: Pearson Prentice Hall, 2009.
MLA CitationSummers. Quality Management: Creating and Sustaining Organizational Effectiveness. 2nd ed. Upper Saddle River, N.J: Pearson Prentice Hall, 2009.
Warning: These citations may not always be 100% accurate.