00847pamaa2200217 4500 0000046538 20121212090000.0 100119 eng 9780135019672 HD62.15 GOE 2010 Goetsch Quality management for organizational excellence : introduction to total quality David L. Goetsch, Stanley B. Davis. 6th ed. Upper Saddle River, N.J.: Prentice Hall, 2010. xvii, 634 p.: ill.; 29 cm. Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006 BACCI Includes bibliographical references and index Total quality management Davis, Stanley B. www.pearsonhighered.com