Management : meeting and exceeding customer expectations

Main Author: Plunkett, Warren R. (Author)
Other Authors: Attner, Raymond F., Allen, Gemmy S.
Format: Book
Language:English
Published: Mason, Ohio: Thomson/Southwestern, [2008].
Edition:Ninth Edition.
Subjects:
Physical Description:xxix, 704 pages: illustrations; 27 cm.
Bibliography:Includes bibliographical references and index
ISBN:9780324568363 (pbk.)