00615pamaa2200193 4500 0000045537 20090625090000.0 090625 eng 9780060734077 / 0060734078 (pbk.) HF5718 HAM 2006 Hamlin How to talk so people listen : connecting in today's workplace Sonya Hamlin. New York: Collins, 2006. xxi, 314 p.: ill.; 24 cm. Includes index Oral communication Persuasion (Psychology) Business communication www.harpercollins.com