00621pamaa2200169 4500 0000045455 20090622090000.0 090622 eng 0738208035 / 0738205109 (pbk.) HF5415.5 SPE 2002 Spector Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers Robert Spector. Cambridge, MA: Perseus Pub., 2002. x, 293 p.; 21 cm. Includes bibliographical references (p. 271-276) and index Customer services www.perseusbooks.com