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| LEADER |
00621pamaa2200169 4500 |
| 001 |
0000045455 |
| 005 |
20090622090000.0 |
| 008 |
090622 eng |
| 020 |
0 |
0 |
|a 0738208035 / 0738205109 (pbk.)
|
| 090 |
0 |
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|a HF5415.5
|b SPE 2002
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| 100 |
1 |
0 |
|a Spector
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| 245 |
1 |
0 |
|a Anytime, anywhere :
|b how the best bricks-and-clicks businesses deliver seamless service to their customers
|c Robert Spector.
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| 260 |
0 |
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|a Cambridge, MA:
|b Perseus Pub.,
|c 2002.
|
| 300 |
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|a x, 293 p.;
|c 21 cm.
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| 504 |
0 |
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|a Includes bibliographical references (p. 271-276) and index
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| 650 |
0 |
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|a Customer services
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| 901 |
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|u www.perseusbooks.com
|
