00584pamaa2200193 4500 0000045430 20090619090000.0 090619 eng 9781427796714 / 1427796718 HF5415.5 SOL 2008 Solomon The art of client service Robert Solomon. New York: Kaplan, 2008. xxviii, 180 p.: ill.; 20 cm. Includes bibliographical references and index Marketing Advertising Customer Services www.kaplanpublishing.com