rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Human sigma
    sub title: managing the employee-customer encounter
  name:
    name part: Fleming
    role:
      role term: creator
  name:
    name part: Asplund
  type of resource: text
  origin info:
    place:
      place term: New York
    publisher: Gallup Press
    date issued: 2007
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: 313 p.: ill.; 24 cm.
  note: John H. Fleming, Jim Asplund.
  note: Includes bibliographical references (p.[289]-313)
  subject:
    topic: Sales management
  subject:
    topic: Customer relations
  subject:
    topic: Consumer satisfaction
  identifier: 9781595620163
  record info:
    record creation date: 090612
    record change date: 20090612090000.0
    record identifier: 0000045296