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| LEADER |
00627pamaa2200193 4500 |
| 001 |
0000045296 |
| 005 |
20090612090000.0 |
| 008 |
090612 eng |
| 020 |
0 |
0 |
|a 9781595620163
|
| 090 |
0 |
0 |
|a HF5415.5
|b FLE 2007
|
| 100 |
1 |
0 |
|a Fleming
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| 245 |
1 |
0 |
|a Human sigma :
|b managing the employee-customer encounter
|c John H. Fleming, Jim Asplund.
|
| 260 |
0 |
0 |
|a New York:
|b Gallup Press,
|c 2007.
|
| 300 |
|
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|a 313 p.:
|b ill.;
|c 24 cm.
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p.[289]-313)
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| 650 |
0 |
0 |
|a Sales management
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 700 |
1 |
1 |
|a Asplund,
|h Jim
|
