Description: Human sigma :

Main Author:	Fleming
Other Authors:	Asplund,
Format:	Book
Language:	English
Published:	New York: Gallup Press, 2007.
Subjects:	Sales management Customer relations Consumer satisfaction

Physical Description:	313 p.: ill.; 24 cm.
Bibliography:	Includes bibliographical references (p.[289]-313)
ISBN:	9781595620163