Fleming, & Asplund. (2007). Human sigma: Managing the employee-customer encounter. New York: Gallup Press.
Chicago Style CitationFleming, and Asplund. Human Sigma: Managing the Employee-customer Encounter. New York: Gallup Press, 2007.
MLA CitationFleming, and Asplund. Human Sigma: Managing the Employee-customer Encounter. New York: Gallup Press, 2007.
Warning: These citations may not always be 100% accurate.