00792pamaa2200205 4500 0000044008 20130118090000.0 080723 eng 078796977X (pbk.) HF5549.5.T7 ELS 2004 El-Shamy How to design and deliver training for the new and emerging generations Susan El-Shamy. San Francisco: Jossey-Bass, 2004. xvi, 185p: ill.; 28 cm. Includes 1 CD-ROM titled "How to design and deliver training for the new and emerging generations / Susan El-Shamy" CITS Includes bibliographical references Employees -- Training of -- Problems, exercises, etc Employees -- Training of www.pfeiffer.com