Quality management : creating and sustaining organizational effectiveness
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J:
Pearson Prentice Hall,
2005.
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| Subjects: |
| Physical Description: | xii, 409 p.: ill.; 25 cm. |
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| Bibliography: | Includes bibliographical references (p. 392-400) and index |
| ISBN: | 0132626438 |