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| LEADER |
00606pamaa2200181 4500 |
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20140919090000.0 |
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|a 0071206787 (pbk)
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| 090 |
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|a HF5415.5
|b STO 2001
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| 100 |
1 |
0 |
|a STORBACKA
|
| 245 |
1 |
0 |
|a Customer relationship management :
|b creating competitive advantage through win-win relatonship stategies
|c Kaj Storbacka, Jarmo R. Lehtinen.
|
| 260 |
0 |
0 |
|a Singapore:
|b McGraw-Hill,
|c 2001.
|
| 300 |
|
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|a x, 159p.;
|c 23 cm.
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| 501 |
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|a CBS
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| 650 |
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|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Relationship marketing
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| 650 |
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0 |
|a Customer relations --
|x Management
|
| 700 |
1 |
1 |
|a Lehtinen,
|h Jamo R
|
