00520pamaa2200181 4500 0000040643 20130117090000.0 0750657669 (pbk) 658.562 OAK TS156.8 OAK 2003 Oakland Statistical process control John S. Oakland. 5th ed. Oxford: Butterworth Heinemann, 1999. xiii, 445p.; 24cm. BEEUB Quality control -- Statistical methods Process control -- Statistical methods