HOW to complain and get reslts : a CAP guide learn from the mistakes of others based on actual complaints handled by CAP.
| Format: | Book |
|---|---|
| Published: |
Pulau Pinang:
CAP,
2003.
|
| Series: | Consumers' Association of Penang
|
| Subjects: |
| Physical Description: | 254p.: ill.; 20 cm. |
|---|---|
| ISBN: | 9831041569 (pbk) |