Study on Customer Satisfaction of Service Recovery in Airasia Airlines: The Role of Perceived Justice on the Emotional Reaction of Customers
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Nilai:
INTI College Malaysia,
Mach 2006.
|
| Series: | DEGREE OF B.A (HONS) IN MARKETING (BMKUH) MARCH 2006
|
| Subjects: |